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Distance Selling Agreement

Name: Fickle Hearts Textile and Trade Limited Company
Address: Emirgan Mh. Saf Saf Sk. No:11 K:2 D:3 Sariyer/ Istanbul

Telephone : 0532 732 60 10

1.2- BUYER

The subject of this contract is the sale, delivery and compliance of the parties regarding the order placed electronically by the BUYER on the SELLER's website, the details of which are stated below, and the Law on the Protection of Consumers No. 6502 dated 7/11/2013 and 27 It is to determine the rights and obligations within the scope of the Distance Contracts Regulation No. 29188 dated 11/2014.

History :
Name of the product :
Piece :
Total Product Amount:
Shipping cost :
Grand Total: 0.000

3.1. The type and type, quantity, basic features, brand, model, color and sales price of the products are as stated above, and this information has been selected and approved by the BUYER.

3.2. The shipping fee for the relevant products is paid by the SELLER.

3.3. The payment method chosen by the buyer, the delivery address and the price of the products purchased are as follows, and this information has been approved by the BUYER.
Payment method:
Delivery address:
Order Price Total:

4.1. In this contract, the BUYER declares that he has read and informed the preliminary information regarding the basic characteristics of the product subject to the contract, the sales price and payment method and delivery, which he purchased from the website, and that he has given the necessary confirmation electronically.

4.2. The product subject to the contract will be delivered within a period of 2-7 days for products in stock, depending on the distance of the BUYER's residence for each product and as explained in the preliminary information form on the website, and within 4 to 14 days for products made to order in cases where they are not in stock. It is delivered to the BUYER or the person/organization at the address indicated. However, the SELLER cannot be held responsible for late deliveries due to problems that the cargo company may encounter during the delivery of the Products to the BUYER.

4.3. If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

4.4. SELLER is responsible for delivering the product subject to the contract intact, complete and in accordance with the qualifications specified in the order.

4.5. For the delivery of the product subject to the contract, a copy of this contract must be delivered to the SELLER and the price must be paid with the payment method preferred by the BUYER. If the price of the product is not paid for any reason or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.

4.6. After the delivery of the product, if the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, the BUYER will have 3 days to pay for the product, provided that it has been delivered to him/her. It must be sent to the SELLER within . In this case, shipping costs belong to the BUYER.

4.7. If the SELLER cannot deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation or interruption of transportation, the SELLER is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of his rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be paid in cash and in lump sum within 10 days.

4.8. If the delivery of the Products becomes impossible, the SELLER is obliged to notify the BUYER before the contractual performance obligation expires and to return the total price to the BUYER within 10 (ten) days.

5.1. The products on this website are, in principle, produced to order, and by completing the order, the BUYER is deemed to have accepted that he has this information regarding the purchases he will make from the online shopping site and that he has read this form. In this regard, the BUYER shall comply with Article 48/4 of the Law on Consumer Protection No. 6502 in his purchases from the website He accepts that he has waived the right of withdrawal specified in the article and the return of these products is subject to the provisions of Article 15.b of Regulation No. 29188. It is not possible according to the article.

5.2. Your exchange requests for SELLER's FICKLE HEARTS branded products will be processed following your written notification to FICKLE HEARTS within 14 business days from the delivery date. You can submit your exchange requests by sending an e-mail to or Ortaköy Mh. Ambarlıdere Sk. Lotus World No:6/5 Beşiktaş / Istanbul You can send it to us via written notification to . This 14-day period is at the end of the fourteenth (14th) day following the receipt of the order by the BUYER or, in cases where more than one product is delivered separately with a single order, at the end of the fourteenth (14th) day following the receipt of the last product by the BUYER. It will eventually end.erecektir.

5.3. Upon request for change, the BUYER must return the product he wants to change within ten (10) days from the date of notification, unused, with its package and invoice.te Ortaköy Mh. Ambarlıdere Sk. Lotus World No:6/5 Beşiktaş / Istanbul is responsible for delivering it to your address. The SELLER is obliged to complete the approval/rejection process regarding the exchange request and inform the BUYER within 3 business days following the return of the product to the above address.

5.4. For your other requests regarding the change process, you can get information and support from FICKLE HEARTS' phone numbers or via e-mail to

5.5. The BUYER's rights arising from the law regarding defective products are reserved, and the BUYER is obliged to inspect the product at the time of delivery and immediately notify the SELLER of any defects it detects.

In the implementation of this contract, the Consumer Problems Arbitration Committee or the Consumer Court in Istanbul or the BUYER's place of residence is authorized within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Turkey in December every year.

If the order is placed, the BUYER is deemed to have accepted all the conditions of this contract.

Fickle Hearts Textile and Trade Limited Company